Digital purchases, cancellations and refunds
Updated 20 October 2026. Save or print this page with your receipt.
What you pay for
PatientVille offers optional one-time digital gifts for fictional rooms. Payment can be collected through Stripe when checkout is available. The displayed gift, selected recipient, currency and final total should be checked before you confirm. Nothing is physically delivered and no payment is a donation or funds real medical care. Free conversations remain subject to usage limits.
Delivery and restoration
After confirmation from Stripe, the decoration is made available in the chosen fictional room. A card can be displayed and downloaded where that option is offered. Purchases are restored using a necessary cookie in the same browser and website host. Clearing cookies or changing devices may prevent automatic restoration. Keep your Stripe receipt and PatientVille order reference. If payment is still being checked, use “Check payment” before starting another checkout.
Cancellation and faulty content
Applicable consumer law may give you a 14-day cancellation right and remedies if digital content is faulty, unavailable or not as described. PatientVille does not treat clicking Pay or displaying a gift as automatic consent to lose a statutory cancellation right. Any digital-content exception requires the legally required separate express agreement, acknowledgement and contract confirmation. Those rights are not waived by this page. There is no blanket “all sales final” rule.
Requesting help or a refund
For an existing purchase, use the merchant contact route on the Stripe receipt or payment confirmation and provide the order reference, purchase date, item and a short description of the problem. Do not send card numbers, security codes or sensitive chat content. The website’s direct support email, full seller identity and business address still need to be published; this is an unresolved support limitation. If you cannot identify or contact the seller before a new purchase, do not proceed.
Cancellation request template
“I wish to cancel my PatientVille digital-content purchase. Order reference: … Purchase date: … Item: … Name and reply contact: … Date of this request: …”
Send this to the seller’s verified contact route. Applicable statutory rights and payment-provider dispute procedures remain available. We do not promise a refund decision or processing time that has not been confirmed by the operator.